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Patients & Visitors
- Being Admitted
Wake Forest Baptist Health – Wilkes Medical Center's Admitting office is located on the ground floor at the Emergency Room entrance. Doctor’s orders and insurance cards are a must for pre-admission and out patient registrations.
Hours 5:30 AM – 6:00 PM Monday through Friday
After hour and holiday admissions are handled through the Emergency Department on the first floor.
Financial Counseling is available for persons who may need help paying co-pays or deductibles on any type of procedure.
To ensure effective communication regarding patient care, Wake Forest Baptist Health – Wilkes Medical Center has interpreters available for those whose first language may not be English. Your nurse can assist you in obtaining the services of an interpreter if needed.
Your stay at Wake Forest Baptist Health – Wilkes Medical Center is treated with great confidentiality. Therefore, confidential information about you will not be released to others. If relatives or friends call the hospital, only a general condition report can be given. Please tell your friends and relatives they should contact a member of your immediate family to ask about your progress. Any condition report about your diagnosis and treatment must come from your physician. This information is available only to you and to designated members of your family.
Your room assignment is based upon your admitting diagnosis and the bed availability on the day of your admission. Private and semi-private rooms are available. Medical insurance usually does not cover the full cost of a private room. While we will try to give you the room of your choice, that will not always be possible.
Patients with Special Needs
We strive to meet all the Americans with Disabilities Act (ADA) requirements so that our patients and visitors can be accommodated. WRMC offers the following services upon request for patients with special needs:
Telephones equipped with volume amplifiers
Language translation Service
Sign language interpreter
TDD telephone adapters
Assistance with daily activities
Resource information and referrals for patients with specialized need after discharge