Cashier, Customer Service, Insurance and Billing, Patient Refunds:
Our Customer Service Representatives are available to assist you with any questions concerning your hospital bill, insurance benefits or payment arrangements. You may contact them by telephone at 336-651-3670 or by fax at either 336-651-3683 or 336-651-3688. Our normal business hours are: Monday - Friday from 8:30 a.m. - 5:00 p.m. Payments can be mailed to:
Wake Forest Baptist Health – Wilkes Medical Center: Patient Financial Services
204 Jefferson Street, Suite 108
North Wilkesboro, NC 28659
Your Hospital Bill
As a courtesy to you, the hospital will submit your bill to your insurance company and will do everything possible to expedite your claim. You should remember that your insurance policy is a contract between you and your insurance company and you have the final responsibility for payment of your hospital bill. Please monitor the efforts of your insurance company to ensure prompt payment of your claim. Your hospital bill does not include charges for the following:
• Your personal physician
• The radiologist who interprets your radiology test
• The pathologist who interprets your lab work
• The emergency room physician
• Any other consulting physician or specialist fees
(As required by federal and state regulations, the hospital’s policy states that a physician must interpret all diagnostic studies.)
Financial Assistance Information
In 1986, congress enacted legislation to ensure that all members of the public have access to emergency treatment regardless of ability to pay. This legislation, known as the Emergency Medical Treatment and Labor Acts (or EMTALA), imposes specific obligations on Medicare participating hospitals that offer emergency services. These obligations include medical screening assistance with labor and delivery, and medical transfer as needed. Wake Forest Baptist Health – Wilkes Medical Center is proud to display our policy:
Wake Forest Baptist Health – Wilkes Medical Center’s policy on access to treatment during a medical emergency is as follows:
If you go to the emergency department at Wake Forest Baptist Health – Wilkes Medical Center and you have a medical emergency or are in labor, you have the right to receive, within the capabilities of this institution:
• An appropriate medical screening evaluation
• Necessary stabilizing treatment (including treatment for an unborn child)
• Appropriate transfer to another facility, as needed
These services are available even if you cannot pay or do not have medical insurance or are not entitled to Medicare or Medicaid. Please note that Wake Forest Baptist Health – Wilkes Medical Center does participate in the Medicaid program. This policy conforms to the federal Emergency Medical Treatment and Labor Act of 1986.
Our Commitment to Public Access
Wake Forest Baptist Health – Wilkes Medical Center has procedures in place to assist patients who face difficulty in paying for healthcare services, due to medical coverage which provides minimal benefits and for patients who have no health coverage.
If You Are Covered By Health Insurance
We will need a copy of your health insurance card when you register. We also may need the insurance forms that are supplied by your employer or the insurance company. You will be asked to sign an Assignment of Benefits under the Release of Health Care Information that instructs the insurance company to make payments directly to the hospital. Your plan may have special requirements, such as a second surgical opinion or pre-certification for certain tests or procedures. It is your responsibility to make sure the requirements of your plan are met. If your plan’s requirements are not followed, you may be financially responsible for all or part of the services rendered at the hospital. Some providers may not participate in your health plan and their services may not be covered.
If You Are Covered By Medicare and Financial Arrangements
We will need a copy of you Medicare card to verify eligibility and process your Medicare claim. You should be aware that the Medicare program specifically excludes payment for certain items and services such as cosmetic surgery, some oral surgery procedures, personal comfort items, hearing evaluations, and self- administered drugs. Please be advised that you may be billed for these excluded charges. Deductibles and co-payments are also the responsibility of the patient.
If You Have No Insurance
If you do not have insurance or will have difficulty in paying your portion of the bill, Wake Forest Baptist Health – Wilkes Medical Center has trained Customer Service Representatives available to discuss an individual payment plan. Financial Counselors can be reached at 36-651-8062. A representative to assist you is applying for Medicaid is available at 336-651-8145.
NOTE: *** If an outstanding balance due is ignored, your account may be forwarded to a collection agency or attorney.
Hospital Statements and Collections
The hospital will send a summary statement of charges incurred by the patient no later than 30 days after the patient was seen. This statement will be mailed to the person responsible for payment. The amount billed to the insurance company will be reflected on the statement.
Follow-up statements will be mailed to keep you informed about the balance of your hospital account. Your statement may ask you to assist in getting your claim paid by calling your insurance company.
Telephone numbers for your patient representative will be included on your statement. Please feel free to call if you have questions concerning your insurance, balance due, or payment arrangement.
Billing and Collections Policy-Revised 2016-09-27. doc.pdf
Billing and Collections Policy-Revised 2015-06-11_Spanish.pdf