Financial Assistance

Summary of Hospital Financial Assistance Programs


Wake Forest Baptist Health – Wilkes Medical Center strives to provide financial assistance based on a patient’s ability to pay. Financial assistance is provided to patients demonstrating a financial need and to ensure Wake Forest Baptist Health – Wilkes Medical Center complies with any required Federal or State regulations related to financial assistance.


Wake Forest Baptist Health – Wilkes Medical Center Financial Assistance Policy Revised 2016-09-27.pdf

WRMC_Financial Assistance Policy Revised 2015-06-22_Spanish.pdf

Wake Forest Baptist Health – Wilkes Medical Center Financial Assistance Application - English and Spanish v9.27.2016.pdf

Plain Language Summary-2015-06-11 - WRMC.pdf

Plain Language Summary-2015-06-11-WRMC_Spanish.pdf


Uninsured Discount


Uninsured patients will receive a 50% discount off gross charges on all medically necessary services. This is applied automatically and no action is needed by the patient to receive this discount. This program is available to all uninsured patients.

Financial Assistance


Financial Assistance is available for North Carolina residents who are uninsured patients and have received hospital services that are deemed medically necessary. Uninsured patients will be reviewed for financial assistance by the Wake Forest Baptist Health – Wilkes Medical Center Financial Counselors. A financial counselor will interview the patient and determine if they are eligible for other coverage opportunities. If a patient fully cooperates with this process and no coverage is available, their account will be evaluated for financial assistance based on their income as compared to Federal Poverty guidelines (FPG) and asset information. Patients with income less than or equal to 125% of FPG will receive a 100% discount. Patients between 125% and 200% of the FPG will qualify for partial discounts. Interest free payment options are available to assist patients in paying their remaining balance. Patients may contact financial counselors with questions.


Hardship Settlement


This program is designed to assist North Carolina residents who have had a catastrophic medical event regardless of their insurance coverage that has resulted in very large hospital bills in comparison to their financial resources. Patients who have incurred a balance after all insurance or third party payments that are greater than 20% of their total household financial resources may be eligible for a Hardship Settlement discount. Patients seeking a hardship settlement should inquire about this program by calling the customer service department after receiving their first statement.

Wake Forest Baptist Health – Wilkes Medical Center Hardship Settlement Policy 2016-09-27.pdf

Financial Assistance Cost


“Community benefit” is an industry term that refers to the total cost of providing financial assistance to uninsured and underinsured patients; subsidizing Medicare and Medicaid reimbursements; and financing other services that address vital needs but do not pay for themselves. For its year ended September 30, 2013, Wilkes Regional Medical Center Operating Corporation total Community Benefit was $15,636,084 which was 18% of its operating expenses. This amount includes $3,137,487 in financial assistance costs provided by Wilkes Regional Medical Center Operating Corporation as defined by and required to be disclosed by NC law.

Contact information:

Wake Forest Baptist Health – Wilkes Medical Center Billing Office 336-667-0408