Wilkes Regional receives Women's Choice Award

5/5/2015

WRMC earns Women’s Choice Award for emergency care

 

By EMILY STORROW

Wilkes Journal-Patriot Staff

Wilkes Regional Medical Center has been named a recipient of a 2015 Women’s Choice Award as one of America’s “Best Hospitals for Emergency Care.”

With 373 hospitals nationwide recognized for emergency care, the distinction places WRMC in the top 10 percent of the 3,800 emergency rooms that report data to the Centers for Medicare and Medicaid Services (CMS). 

WRMC and Albemarle Hospital in Elizabeth City are the only two hospitals in North Carolina to receive the emergency care award this year.

“It is an honor to be one of only two North Carolina hospitals to receive the Women’s Choice Award for Emergency Care,” WRMC President and CEO Gene Faile said. “We are thankful for the community support that has allowed Wilkes Regional to provide excellent care in a state of the art facility with staff dedicated to award winning care.”

Hospitals are judged on eight measures that relate primarily to the time effectiveness of the emergency department, such as time for diagnosis, medication and admission to the hospital, which are weighed according to the priorities of surveyed women. Those earning the emergency care award fell into the top 25 percent for most or all of the eight measures.

Of the eight measures, women rate “door to diagnostic time,” or “door to doctor” as the most important criteria when selecting an emergency room.

“This is an outstanding honor for our emergency room staff and team, said Dr. Hayes Calvert, medical director WRMC’s emergency department. “We focus and strive to have one of the best turnaround times in the region.”

Calvert said that 82 percent of the time, emergency room patients experience a turnaround time (time of registration to discharge) of three hours or less.

A hospital can be eliminated from the award if it falls below the 25 percentile for two or more of the eight measures, depending on their importance. The award is also limited to hospitals with a solid recommendation score on Hospital Consumer Assessment of Healthcare Providers and Systems, a national survey that measures patients’ perceptions of their hospital experience.

WRMC’s emergency department is a 28-bed unit that is open 24 hours a day, seven days a week and is staffed by emergency physicians, physician’s assistants, nurse practitioners and registered nurses. Nursing staff is certified in advanced cardiac life support and pediatric advanced life support, courses designed to enhance cardiac proficiency and emergency pediatric proficiency, respectively.

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